craveport Order & Shipping Policy

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Thank you for choosing craveport. Our team is dedicated to getting your groceries and kitchen essentials to you safely and on time. This policy explains exactly how we handle order processing, shipping, and delivery so you know what to expect at every stage of your purchase.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: These orders are prepared and released to our carriers within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally handled the same day. Orders received after that time, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using dedicated cold-chain insulation. We dispatch these orders only Monday through Thursday so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery window is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all orders within the United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling more than $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Prioritized handling for faster arrival.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order leaves our facility. Timelines may run slightly longer during major holiday periods or when severe weather affects carrier networks.

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International Shipping

craveport also serves customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days from the date of dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs processing charges when they reach the destination country. These amounts are set by the local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

After your order ships, we will send an automated confirmation email with a direct tracking link and the carrier's details.

If your tracking number has not arrived or your tracking status shows no movement within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

We begin processing orders soon after they are placed so that dispatch stays fast.

• To change your shipping address or adjust your order, please reach out to us at support@craveport.shop within 1 hour of placing it.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives spoiled, damaged, or otherwise compromised because of a shipping delay, let us know within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it never arrived, or if any items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or the status of an order, our team is here to help:

• Official Business Name: craveport
• Customer Support Email: support@craveport.shop
• Customer Support Phone: 12068773424
• Physical Business Address: 9404 36TH AVE SE, EVERETT, WA 98208, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST